IT service management
Incidents, problems, changes and releases, linked to every asset in your CMDB.
IncidentsProblemsChangeReleaseCMDBAssetsLicencesKnowledge base
Workflow management · 39 services, one platform
Run your company on one workflow.With AI at every step.
Problems, changes, assets, HR, maintenance and your contact centre run as connected workflows on one Arabic-first platform. The AI assistant routes the work, suggests the next step and keeps every deadline in view.
- Arabic-first, full RTL
- Private, secure AI
- Cloud or on-premise
How it works
One request. Five steps. No chasing.
Scroll to follow one request from start to finish
Ask
01 / 05Pick a service from the catalogue, or just describe it. Under a minute, in Arabic or English.
IT-000124ITLaptop for a new employeeNewSubmitted from the portalApprove
02 / 05Approvals route to the right manager automatically, with reminders if no one answers.
IT-000124ITLaptop for a new employeePending approvalWaiting for the IT managerAssign
03 / 05The IT team gets it, and a laptop is reserved from stock with its warranty and history.
IT-000124ITLaptop for a new employeeAssignedSara Al Mansoori · ITTrack the SLA
04 / 05Every clock is visible. Warnings at 80%, escalation before a breach.
IT-000124ITLaptop for a new employeeIn progressSLA 62% used · 1 h 40 m leftResolve & measure
05 / 05The requester confirms, rates the service and the report updates itself.
IT-000124ITLaptop for a new employeeResolvedRated 5 ★ · closed in 4 h 12 m
One platform
Every service, connected.
The service desk, assets, cloud, security and reports run on one platform and one set of data.
Loading the 3D view
- 01
Service desk
Agents answer every request with its full history on screen.
- 02
Assets & CMDB
Every server and device, and everything that depends on it.
- 03
Live reports
SLA, workload and satisfaction, updated as requests move.
- 04
Cloud or on-premise
Our cloud or your servers, with the same version and updates.
- 05
Security & audit
Single sign-on, two-step verification and a full audit trail.
Modules
39 services. One platform. Pay only for what you use.
Start with the service desk, then switch on maintenance, HR or the contact centre when you need them. Same login, same data, no extra licences.
QR scanned · AC-HQ-2-14Request opened in 8 seconds
Facilities & maintenance
Scan a QR code on any asset, report in seconds, track the technician.
CAFMPreventiveQR on assetsInventoryFleetHSE
KRIncoming callKhalid Rahman · 2 open requests
Answer
Customer service & contact centre
A built-in phone system, IVR and browser phone. Agents see the caller's history before they say hello.
Built-in PBXIVRBrowser phoneOmnichannel inboxWallboard
ApprovedPRC-000140 · Quotation for 20 monitors
SMLF2 of 2 approvers · 3 h
Employee services
HR, finance, legal and procurement desks with approvals that route themselves.
HROnboardingFinanceLegalProcurementContractsProjects
PowerZone Assistant
AI that understands Arabic and keeps your data private
Describe the problem in your own words. The assistant opens the right request, sends it to the right team and suggests the fix.
The AC in the meeting room is not cooling
I opened a maintenance request for you.
MaintenanceMNT-000311
AC not cooling · Meeting room 2
High priority · Hassan Ali · ETA 2 h
Reports without extra licences
SLA, workload and satisfaction dashboards built in. No Power BI needed.
Why teams switch
Every workflow your company runs, already built in.
No plug-ins to buy and no consultants to wire it together. Switch it on and put your first workflow to work.
AI triage in Arabic
A private assistant reads each request, classifies it and sends it to the right team.
SLA timers and escalation
A clock on every request, a warning at 80% and escalation before a breach, never after.
Approvals that route themselves
Multi-level approvals by amount, department or asset, with reminders when nobody answers.
Arabic-first, full RTL
Every screen, email and report in Arabic and English. Each user picks their language.
Works on any phone
Report from the browser on any phone, or scan the QR code on an asset. Nothing to install from a store.
Reports built in
Live dashboards for SLA, workload and satisfaction. No extra BI licence.
Cloud or on-premise
Run it in our managed cloud or on your own servers. Same product, same updates.
Full audit trail
Who changed what and when, on every request, ready for data protection audits.
Sectors
Built for how your sector works.
Ready-made desks, services and workflows for the sectors we serve every day.
- 01
Government
Customer happiness centres, internal IT and facilities, with data protection reports and a full audit trail.
Service deskVisitorsCompliance - 02
Hospitality
Guest requests, room maintenance and housekeeping, tracked to the minute across every property.
Guest requestsMaintenanceContact centre - 03
Real estate
Tenant requests, preventive maintenance and contractors across every tower and community.
FacilitiesContractsInventory - 04
Holding groups
A desk for every subsidiary, with group-wide governance and one set of reports.
Multi-companyAnalyticsApprovals
- 05
Healthcare
Medical equipment, facilities and visitor services, with a maintenance history for every device.
Medical equipmentFacilitiesVisitors - 06
Education
An IT desk for staff and students, campus maintenance and room booking across every building.
IT help deskRoom bookingCampus facilities - 07
Banking & finance
Controlled changes with CAB approval, a full audit trail and a security desk for regulated teams.
Change controlAudit trailSecurity desk - 08
Industry & logistics
Preventive maintenance, spare parts, fleet and safety reports for plants and warehouses.
PreventiveInventoryHSE
Customers
Teams that stopped chasing requests.
Every maintenance request across our buildings is now in one place. We see the SLA before the tenant calls us.
FDFacilities DirectorReal estate developerOur staff report issues in Arabic in their own words, and the assistant opens the right request. Training took one afternoon.
ITHead of ITGovernment entityGuest requests, housekeeping and maintenance used to live in three tools. Now one dashboard shows every property.
OMOperations ManagerHospitality group
FAQ
What buyers ask us first.
Is it really Arabic, or a translated interface?
Built in Arabic from the start: every screen, email, report and the assistant work in Arabic and English, with full right-to-left layouts. Each user picks their own language.
Can we run it on our own servers?
Yes. Run it in our cloud or on your own servers. Both get the same version and the same updates.
Where does the AI send our data?
Nowhere outside your deployment. The assistant runs on private models on our servers or yours, never on a public AI service, and it only sees what the signed-in user is allowed to see.
Can we start with the service desk only?
Yes. Each of the 39 services is a separate module. Start with one desk and switch on maintenance, HR or the contact centre later, with the same login and data.
How does it connect to our other systems?
Single sign-on with your identity provider, Microsoft Teams notifications, a REST API with keys and webhooks for everything else.
Do employees need to install an app?
No. It works in the browser on any phone and can be added to the home screen. Technicians scan the QR code on an asset to report a fault.
How is it priced?
Through one agreement for the modules and users you need. Reports, the phone system and the assistant need no extra licences. Book a demo and we prepare a quote with it.
How quickly can we try it?
Your demo company is ready within one working day, with your desks and services. You then have up to 90 days to evaluate it with your own teams.
Book a demo
See every request resolved, in 30 minutes.
We prepare a demo company with your desks, your services and Arabic content. Our team sets up your workspace for you; there is no self sign-up.
- Demo company ready in one working day
- Up to 90 days to evaluate
- Cloud or on-premise, same product