Features

Everything your company’s workflows run on.

Every capability below is in the product today, on one platform, with one login and one set of data.

Service management

The ITIL processes your IT team already knows, on one record from the first report to the final fix.

Incident management: Log, prioritise and resolve incidents with the asset, history and SLA clock on the same screen.
Problem management: Group repeated incidents, record the root cause and the workaround, and close them together.
Change enablement: Plan changes, review them with the change advisory board and see all of them on one calendar.
Release management: Bundle approved changes into releases and follow each one through to deployment.
Service catalogue: Publish what each department offers, with the form and approvals every request needs.
Knowledge base: Articles in Arabic and English that agents link to requests and employees find on their own.
SLAs and escalation: Response and resolution targets per service, with a warning at 80% and escalation before a breach.

system.techzonems.com/change

Know what you own, where it is, who uses it and what depends on it.

IT asset management: Every device from purchase to disposal, with its owner, location and request history.
CMDB and dependency map: See how servers, applications and services connect before you change any of them.
Software and licences: Compare installations with what you bought, and see renewals before they lapse.
Purchasing and vendors: Purchase requests, quotations and orders, with approvals by amount.
Contracts: Vendor and maintenance contracts with renewal reminders and the assets they cover.
Inventory and warehouses: Stock levels, transfers between stores and periodic stock counts.

system.techzonems.com/cmdb

Let routine work run itself, so your team only handles what needs a person.

Rules: When a request matches a condition, assign it, change its priority or notify someone.
Scheduled jobs: Recurring requests and checks that open on time, every time.
Workflow designer: Draw multi-step processes with approvals and conditions, without code.
Multi-level approvals: Route approvals by amount, department or asset, with reminders when nobody answers.
Email to request: Emails sent to your support mailbox become requests automatically.
API, webhooks and Teams: Connect the systems you already use, and send notifications to Microsoft Teams.

system.techzonems.com/automation

Reach employees and customers where they already are.

Self-service portal: Employees request services, follow progress and rate the result.
Mobile web app: Works in the browser on any phone and installs to the home screen.
QR codes on assets: Scan the code on a device to report a fault that is already linked to it.
Live chat: Chat with visitors on your website and turn the conversation into a request.
Omnichannel inbox: Email, chat, web forms and calls in one queue for your agents.
Contact centre: A built-in phone system with IVR, call queues and a phone in the browser.

system.techzonems.com/catalog

A private assistant that understands Arabic, works within each user’s permissions and keeps your data away from public AI services.

Triage: Reads each request, sets its category and priority and picks the right team.
Requests in plain words: Employees describe the problem their own way; the assistant opens the right request.
Suggested answers: Proposes a fix from your knowledge base so agents resolve faster.
Your permissions only: The assistant sees and does only what the signed-in user is allowed to.

PowerZone Assistant

The AC in the meeting room is not cooling

I opened a maintenance request for you.

Maintenance

AC not cooling · Meeting room 2

High priority · Hassan Ali · ETA 2 h

Live numbers for every desk, without a separate BI licence.

Live dashboards: SLA, workload and backlog for each desk, updated as requests move.
Report builder: Build your own reports from any module and share them with your team.
Satisfaction surveys: Ask for a rating when a request closes and follow the score over time.
Group reporting: One view across every subsidiary for holding groups.

system.techzonems.com/reports

Built for organisations that answer to auditors.

Single sign-on: Users sign in with your organisation’s identity provider.
Two-step verification: Authenticator-app codes on top of the password, which you can require for every user.
Roles and scopes: Give access to a user’s own records, their team, a desk or the whole organisation.
Audit trail: Every change records who made it and when.
Separated data: Each organisation’s data is isolated from every other organisation on the platform.
Cloud or on-premise: Our cloud or your servers, with the same version and updates.

Book a demo

We prepare a demo company with your desks, your services and Arabic content. Our team sets up your workspace for you; there is no self sign-up.