Solutions
One platform for every desk in your organisation.
Pick the solution you need first. Each one is a set of modules you can switch on now or later, on the same platform.
IT service management
Run your IT desk on ITIL processes, linked to every asset.
- Incidents, problems and changes on one record
- Change advisory board and change calendar
- CMDB map before every change
Modules included
Facilities & operations
Maintenance, spaces and site services, tracked from report to repair.
- Report a fault by scanning the QR code on the asset
- Preventive maintenance plans that open work orders on time
- Spare parts drawn from your own stores
Modules included
Employee services
One front door for HR, finance, legal and purchasing.
- Approvals that route themselves by amount and department
- Onboarding that prepares the laptop, access and desk together
- Requests from every department in one portal
Modules included
Customer service & contact centre
Calls, chats and emails answered by agents who see the full history.
- A built-in phone system, with no separate telephony licence
- The caller’s open requests on screen before the agent answers
- Live wallboard, quality reviews and shift planning
Modules included
Included in every solution
- Self-service portal and mobile web app
- AI assistant in Arabic and English
- Automation and workflow designer
- Reports, dashboards and surveys
- Single sign-on, roles and audit trail
How buying works
No price list. Just what you need.
- 01
Choose your modules
Start with one desk or several. Each of the 39 services can be switched on separately.
- 02
We set up your workspace
Our team creates your organisation, desks and services. There is no self sign-up.
- 03
Evaluate with your teams
Up to 90 days to try it with your own people before you commit.
- 04
Sign one agreement
One agreement covers your modules and users, in our cloud or on your servers.
Sectors
Built for how your sector works.
Ready-made desks, services and workflows for the sectors we serve every day.
- 01
Government
Customer happiness centres, internal IT and facilities, with data protection reports and a full audit trail.
Service deskVisitorsCompliance - 02
Hospitality
Guest requests, room maintenance and housekeeping, tracked to the minute across every property.
Guest requestsMaintenanceContact centre - 03
Real estate
Tenant requests, preventive maintenance and contractors across every tower and community.
FacilitiesContractsInventory - 04
Holding groups
A desk for every subsidiary, with group-wide governance and one set of reports.
Multi-companyAnalyticsApprovals
- 05
Healthcare
Medical equipment, facilities and visitor services, with a maintenance history for every device.
Medical equipmentFacilitiesVisitors - 06
Education
An IT desk for staff and students, campus maintenance and room booking across every building.
IT help deskRoom bookingCampus facilities - 07
Banking & finance
Controlled changes with CAB approval, a full audit trail and a security desk for regulated teams.
Change controlAudit trailSecurity desk - 08
Industry & logistics
Preventive maintenance, spare parts, fleet and safety reports for plants and warehouses.
PreventiveInventoryHSE
Book a demo
See every request resolved, in 30 minutes.
We prepare a demo company with your desks, your services and Arabic content. Our team sets up your workspace for you; there is no self sign-up.
- Demo company ready in one working day
- Up to 90 days to evaluate
- Cloud or on-premise, same product